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Job Description
Sr. Executive (Support)

Industry Type
Information Technology

Functional Area
Operation

Job Context
Bondstein Technologies Ltd. is an emerging IT enabled manufacturing company currently concentrated on Vehicle Tracking System (VTS) in Bangladesh. For being the best in service oriented business module, we are concentrating on providing satisfactory client support from the Operation's team.
We are looking for goal driven personalities who are quick learners, smart enough to handle queries as well as push themselves an extra mile to create values to the respected customers.

Salary
20,000 BDT

Compensation & Benefits
The role is designed to provide a fast-track career growth for the best performing candidates to escalate as Asst. Manager with an exclusive compensation package within the following two quarters.
•   Salary 20000 BDT
•   2 Festival Bonus
•   Travel Allowances (official purpose only)
•   Mobile & Internet allowance

Responsibilities
  Monitor the Service support team regarding service provided to B2B and B2C clients
  Adopt and develop new and advanced training modules for support team to demonstrate the features of product
  Develop a proactive in-house and field support team for responding to customers for fulfilling the requirements
  Monitoring and supervising the 24/7 Customer Support team
  Plan and Implement a proper support system to ensure service satisfaction from user end
  Plan a roadmap for the Support team to meet their KPI
  Keep liaison with the cross-functional teams in order to keep updated about new features and changes
  Monitor the support team regarding their feedbacks of queries to the clients over phone
  Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems with operation team
  Taking ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Educational Requirements
B.Sc. in Engineering from a reputed university. 1 year experience is preferred, but can be relaxed for deserving applicants.


How to apply
If interested, please email us at hr@bondstein.com


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